Returns & Exchanges
At Heirloom, we believe in the longevity of quality craftsmanship; if your purchase does not perfectly complement your collection, we accept returns within 30 days of delivery. Items must be in their original, unworn condition with all designer tags and archival packaging intact.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original Heirloom box and attach the pre-paid digital shipping label provided via email.
Ship the Return
Drop off your package at any authorized courier location or schedule a complimentary home pickup through our logistics partner.
Quality Inspection & Refund
Once our atelier verifies the item's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing